T&Cs

Cleaning Service Terms & Conditions

 

Please read the following terms and conditions carefully. By booking our services, you agree to the terms outlined below.

 

1. Cancellation Policy

All cancellations must be made at a minimum of 24 hours prior to the scheduled clean.

 

2. Payments

All payments must be made within 48 hours of the completed clean, unless previously agreed otherwise.

Continued and repeat late payments will incur a $10 daily late fee for each day payment is overdue.

Please contact us if you are facing any issues, or would like a different pay schedule, such as monthly payment for weekly cleans— we are understanding and flexible.

 

3. Health & Safety

If anyone in the household or premises is or has been sick within 7 days prior to the clean, please notify us immediately for the safety of our staff and to ensure we can have the correct PPE on hand.

 

4. Pricing

All estimates are based on total man-hours and are billed accordingly.

Example: A 2-hour clean by two cleaners = 4 man-hours.

 

5. Special Requirements

Please notify us in advance of any unique or noteworthy features of the property, including but not limited to:

- Rock flooring

- Septic/tank water systems

- Pest issues (e.g. ants or rodents)

- Any circumstances requiring special care, time or equipment

 

6. No Access / Lockout Fee Policy

We kindly ask all clients to ensure that our team has access to the property on the scheduled cleaning day. This includes providing keys or access codes, unlocking gates, disabling alarms, and removing any other barriers to entry.

If our team arrives and is unable to access the property due to preventable issues (e.g., forgotten key, locked gate, alarm not disabled), a Lockout Fee will apply to cover time and travel costs.

To avoid this fee, please notify us at least 24 hours in advance if access will not be possible.

Our Lockout Fee is set to $50.

If we are able to fill the appointment slot with another client, the charge will be reduced accordingly. In that case, you will only be charged for any unrecoverable time or travel costs.

We appreciate your understanding and cooperation in helping us maintain an efficient schedule for all clients.

 

7. Photos

Photos for internal use: We may take before/after photos of the cleaned areas for internal record-keeping, staff training, or quality assurance. They are simply to demonstrate our work.

These images will not be shared publicly without your permission. These images will not contain identifiable people, personal documents, or private items.

 

8. Use of Areas During the Clean

If an area is used after we’ve cleaned it but before we’ve finished the job, including our final checks and finishing touches, we may not be able to re-clean that space.

 

9. Clutter Policy

If there’s excessive clutter on benches, bedside tables, or other surfaces, we may be unable to clean due to time restrictions. To help us, give you the best result, please try to declutter where possible or leave out a basket for us to place items in while we clean.

 

10. Additional cleaning services

If you require additional cleaning tasks that wouldn’t normally be included in your clean, please let us know in advance so that we can adjust times and dates accordingly. This ensures we are able to give everyone the best possible service.

 

If you have any questions please feel free to reach out at any time!